Refund Policy

RETURNS

Retail items
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your shirt(s) must be unwashed and unworn, in the same condition that you received it.

Sale items
All sales are final. No returns or exchanges available for sale items. 

Shipping cost liability
The customer is responsible for paying return shipping costs for size exchanges or otherwise seeking a return in the case of no damage, defect, or other issue with the order or item.  Shipping costs are non-refundable.

Inspection
Upon receipt of your returned item(s), we will inspect to verify the item(s) is still in acceptable (New and Unused) condition.
If the item(s) is not in acceptable (new, unused) condition, your return will be denied. Once inspection of your item(s) has been completed, you will receive an email notification of the acceptance/denial of your return.  

Approval
If the return is approved then your return will be processed:

1. According to the terms of the item
2. The requested method of recompense. 

Denial
If the return is denied, you may either pay to ship the item(s) back or we can dispose of the item(s) for you. If you choose to have the item shipped back, we will send you an invoice that must be paid before your item can be shipped back. 

REFUNDS

Refunds usually process within 10 business days. Once your refund is processed, you will receive an email confirmation detailing the amount refunded and the last four digits of the card number to which the refund will be sent.

If more than 10 days have passed since your refund notification was received, please contact us at yesteryear@universitysilkscreen.com.

DAMAGED OR DEFECTIVE ITEMS

Retail or Sale items
For any RETAIL or SALE item that is defective or damaged, you must send a photo of the damage or defect to yesteryear@universitysilkscreen.com along with your order number. We will promptly contact you to address the issue.

Preorder items
All items are made to order. No returns or exchanges available for PREORDER items. If you receive a defective or damaged preorder item, send a photo of the damage or defect to yesteryear@universitysilkscreen.com along with your order number. We will promptly contact you to address the issue.

EXCHANGES
NOT APPLICABLE TO PREORDER OR SALE ITEMS

If you need to exchange your purchase for the same item in a different size, please email yesteryear@universitysilkscreen.com to confirm availability. We will provide you with a Return Authorization number that MUST be included with the return shipment. Please send your item to:

University Silkscreen
Attn: Returns/RA# _____________
3213 N Flood Avenue
Norman, OK  73069

Once your returned item is received and inspected, we will notify you by email that the Item has been received. Your exchange will be processed and re shipped to the provided home address.